32 Honest Desktop Support Technician Salaries

Despite what your grandparents might think, not everyone under 30 can fix any technological problem. Sure, there’s some familiarity and comfort that comes from growing up around technologies like mobile phones, tablets, laptops, WiFi, and cloud computing, but debugging, diagnosing, and resolving IT issues can be challenging. Desktop support technicians do all this every day — and earn a decent salary for it.

For people who land a desktop support technician job, it can be hard to know what your salary should be. But if you’re the one who keeps the computers and devices of your company working, you should do everything you can to make sure you’re being paid fairly. It’s true for any industry, but it’s especially true for desktop support technicians, where a highly trained support rep’s salary can be double that of their less-trained counterparts.

With the right knowledge and preparation, you can set yourself up for high salaries as a desktop support technician. So read on and learn your worth and how to earn the most in that role.

What is a Desktop Support Technician?

A desktop support technician’s job is to fix technology problems. But as you try to explain what, exactly, that means, the job gets a lot harder to define.

That’s because a desktop support technician is the IT equivalent of a “jack of all trades and master of none.” They excel in having general knowledge about basic IT issues someone might face. They might be called on to fix issues with a company’s servers, security, networks, software, or hardware—and they might do that in-person or remotely. 

They respond to client support requests, work with peripherals and desktop hardware, maintain inventories, and more. The position of desktop support technician requires considerable knowledge and training, and many job postings call for a bachelor’s degree in Computer Science or Information Technology.

A desktop support technician might also be called IT Help Desk, and sometimes, they’re support specialists. Although it’s often an entry-level position, the starting salary can be increased significantly through promotion and advancement.

32 Real Salaries for Desktop Support Technicians

This position tends to be entry-level, which can lower salary expectations. However, there’s a lot you can do to become highly-qualified and well-trained, and with more certifications and knowledge comes significantly higher pay.

To come up with the range of salaries a desktop support technician can expect, we scoured the internet for existing jobs and new job postings and the salaries they’re offering. We used professional job listing sites and networking sites to assemble not only a national snapshot, but also state-by-state comparisons. And then, rather than just give you one straight average, we split the numbers up into a high, middle, and low range of averages nationally and in specific cities.

• The national average salary for a Desktop Support Technician is $47,766.

• The average high salary for a Desktop Support Technician is $61,000.

• The average low salary for a Desktop Support Technician is $40,500.

The numbers look substantially different when you get closer to the cities and states where different desktop support technicians live and work. This chart of 30+ salaries shows that there are places where low-paid desktop support technicians are making less than $30,000 and plenty of places where their high-paid counterparts are making quite a lot more. 

All salary information is from ZipRecruiter as of March 2025.

On average, the best job markets for desktop support technicians are in coastal cities. Out of the top 10 cities with the highest average salaries, seven are coastal (three are in California). The cost of living is usually substantially more expensive in those cities as well. Our data suggests that the salaries being paid to desktop support technicians in expensive cities could artificially inflate the national average.

The difference between low-paid desktop support technicians is less than the difference between high-paid. In the cities we sampled, only about $14,000 separated all the desktop support technicians on the low end of the salary spectrum. Meanwhile, depending on where they’re working, the best-paid desktop support technicians are still making $31,000 more than their fellow high-salary counterparts. This suggests that once you get yourself qualified, certified, and trained, you become increasingly more valuable to teams and companies.

The average salary difference between low-paid and high-paid techs is about $20,000. In our survey of desktop support technician salaries, Midland, Texas, is where the upper range of salaries has the highest average at $60,000. The difference between the upper range and the low end in the same city is $21,000.

Similarly, in Knoxville, Tennessee, the difference between the averages for high-paid and low-paid desktop support technicians is around $20,000. This indicates job applicants should negotiate aggressively and highlight their skills clearly, as the $20,000 salary gap suggests that employers are willing to pay more for highly qualified or experienced desktop support technicians. 

The salary ranges for desktop support technicians reflect that they tend to be entry-level positions. Most desktop support technicians who want to earn substantially more have to change jobs or get trained and promoted into more specialized work. However, our data suggests that there’s substantial room for advancement and pay raises in competitive markets for the technicians who become the most valuable to their companies through certifications and training.

Salary Considerations for Desktop Support Technicians

There’s a significant difference between low-paid Desktop Support Technicians and high-paid ones. Some of the best-paid IT support specialists can expect a salary that’s two times higher than some of their low-paid counterparts. The reason for this difference is the range of responsibilities and expectations that come along with the job.

Entry-level desktop support technicians are tasked with routine jobs like basic troubleshooting and software upgrades. However, with more training and experience, they can take on more complex responsibilities, which come with more pay. Knowledge of remote-access technology, how different operating systems behave, how to navigate network connectivity issues, and more can all contribute to a substantially higher salary.

Next, we’ll take a look at the four things a desktop support technician can do to increase their salary: get training, learn IT tools, earn certifications, and choose the right industry.

4 Tech Support Skills You’ve Got To Have

For support techs who want to improve their salary, one of the keys is having demonstrable skills. A support technician’s job description can be very different from one company to the next, but when you compare many of them, certain similarities shine through. The following four skills will increase your chance of landing a good salary or getting a raise in the job you already hold.

1. Configuring Operating Systems

Throughout your career as a desktop support technician, you’ll work with many different devices, and many of them will have different operating systems. You should learn to manage as many of them as you can, but if nothing else, at least the big three: Windows, Mac, and Linux. But don’t rule out Chrome OS, Android and iOS.

Career impact of knowing how to configure operating systems: Huge. The ability to maintain and configure the operating systems of a company’s devices is usually one of the pillars of a desktop support technician’s job. You may not see a huge pay bump for every OS you learn, but you won’t land the job in the first place if you don’t know them.

2. Managing IT Infrastructure and Networking

At especially large corporations, IT support teams might be broken down into what sort of technology they deal with, software, hardware, and network but don’t think of that as the norm. A successful desktop support technician has to understand the core technologies of networking, including servers, routers, and switches. You should also understand the basics of managing and troubleshooting network behavior.

Salary impact of managing IT infrastructure and networking: Considerable. Your career won’t be defined by managing network services unless you move into network administration. However, the ability to troubleshoot and debug routine hardware outages on your network could put you one step ahead of the competition in your job interview.

3. Basic Data Backup and Recovery Methods

Companies trust their desktop support technicians with routine management that protects them against serious losses later on. Backup and recovery of essential data is one of the most important areas that companies need to know is handled competently. A desktop support technician who cannot manage backup or recovery procedures is likely to be overlooked.

Career impact of data backup and recovery skills: Considerable. The ability to run routine scans, backups, and recovery of data, database, and workloads is a fundamental skill for a support tech. Mastering the skill establishes you as a professional in your career field, which is key to getting promoted.

4. Active Directory

Active Directory is a directory service that administrators use to ensure that each user on a network is who they say they are and has access to the network resources they need. A desktop support technician will regularly encounter Active Directory and must understand its functionality and how to troubleshoot its operation.

Career impact of knowing Active Directory: Considerable. Active Directory knowledge is central to IT support. Many of the most common network issues stem from something going wrong with Active Directory. Mastering AD can lead to different careers and to greater responsibilities in your role.

3 Categories of Tech Support Tools You'll Need to Know

The technology that makes providing tech support possible changes according to the type of networks, desktops, and devices you work with. But generally speaking, by learning about the tools of a desktop support technician’s trade, you can become eligible for advancement to higher salaries. There are dozens of tools you might run into throughout your career, but here are the three categories of tech support tools you should know.

1. Project Management and Organization Tools

Even at very small companies, keeping track of all of the tech support work that needs to be done can be a logistical nightmare. A team can’t afford to have some people doing double-work on the same projects while other projects get overlooked entirely, but that’s exactly what can happen without project management and organizational tools like Jira, Asana, and others. It’s not crucial to learn everything there is to know about all the tools that are out there, but you should be familiar with them and understand how and why they differ.

2. Communication and Coordination Tools

It might seem strange to learn that knowing Trello or Slack could help you get a job, but for some companies, even small ones, the ability to navigate the communication and coordination tools makes the difference between a wasted day and a productive one. Much of the work a desktop support technician does will be remote, and being able to respond quickly and track changes easily will make you a more attractive candidate.

3. Administration or Ticket Management Tools

Different IT support shops run differently, and while it’s technically possible to have someone on staff whose only job is to run around like a chicken with its head cut off fixing problems, it’s not very efficient. Most companies rely heavily on their administration and ticket management tools to make sure that problems are being tracked properly and that the most important issues are handled first. You don’t have to master Altera, Solarwinds, or ManageEngine, but you have to understand how they function and how they differ.

3 Best Certifications for Desktop Support Technicians

The IT industry offers many certifications. By passing difficult exams, IT professionals demonstrate that they have up-to-date expertise and knowledge of technologies relevant to their jobs. Although IT support has no shortage of certifications, we’ve chosen the three we think are most valuable for desktop support technicians: the A+, Google’s IT Support Professional, and the Tech+.

CompTIA A+

The A+ certification from CompTIA is one of the industry’s most trusted and best-regarded certifications for desktop support technicians. CompTIA’s many certificates depend on vendor-agnostic testing, which means the certification exam tests for broad, useful knowledge and not specific memorization. Whether it’s data management, cloud administration, or security, the A+ covers all the many broad topics a help desk tech has to know.

Salary impact of A+: huge. The A+ is widely acknowledged as one of the best certifications to start most IT careers. Network engineers and cloud architects often start their careers with the A+. Having it tells companies that you’re dedicated to excellence and that you’re broadly familiar with all manner of critical IT support tasks.

Google IT Support Professional Certificate

Nearly 600,000 people have used the Google IT Support Professional Certificate to prepare for a career in IT support. Desktop support technicians with this certificate often come to it with no formal education or training. It’s a great certificate for learning how to identify, debug, and manage IT infrastructure.

Salary impact of Google IT Support Professional Certificate: huge. The biggest competition the Google IT Support Professional Certificate has in the IT world is the A+ and vice versa. Both are well-respected certificates that prove a support specialist’s expertise.

CompTIA Tech+

The Tech+ is a strange certificate. It’s sort of the A+ to the A+ and is designed for people with very little previous training or experience in IT. CompTIA considers it to be a pre-entry level certification that’s better for identifying the areas of IT you’re most proficient with before committing to one field. It’s not the most prestigious of certificates, but if you’re starting your career from scratch, it’s the best first step you could take.

Salary impact of Tech+: modest. The Tech+ is a small certification that doesn’t hold nearly as much clout as the A+. But earning it is a gesture of commitment, and it’s one more cert you can put on your resume. And sometimes it’s that small differentiator that makes the difference, plus trying to earn it can show you whether or not you’re cut out for IT support.

What Types of Companies Need Desktop Support Technicians?

Desktop support technicians are valued team members in companies of any size or industry. Some industries are more likely to have the cash and IT infrastructure to afford the salaries of a whole team of IT support. Generally, the largest companies are the ones that will always provide a good home for help desks: finance and insurance companies, healthcare, and government.

Finance and Insurance Companies

Financial institutions like banks, investment firms, and insurance companies often depend on huge networks supporting tons of different kinds of devices. Employing entire armies of desktop support technicians isn’t optional — it’s mandatory — for most companies whose networks stretch from coast to coast and have users logging in at all hours of the day, every day.

Career impact of finance and insurance companies for Desktop Support Technicians: huge. The era of Big Data has arrived, and finance and insurance companies are completely dependent on their networks and devices. A desktop support technician who gets a job in the finance or insurance sector should feel confident expecting a higher salary than most, and you’ll probably find plenty of room for advancement into other fields of IT work as well.

Healthcare and Social Care Companies

The relationship between a healthcare provider and their network of devices should be obvious: Patients, patient data, and health outcomes depend on a stable, reliable network. In the healthcare industry, a desktop support technician often manages data storage networks and provides fast, secure access to all that data to doctors, patients, and partners.

Career impact of working in the healthcare industry as a Desktop Support Technician: huge. Even small doctor’s offices are so dependent on their devices and data networks that they’re willing to pay a full-time salary for a help desk tech who can troubleshoot those networks and keep them running.

Government Work

Government networks are huge and touch almost every aspect of everyday life. They are also often old and rely on outdated technologies. The challenge and opportunity of working on government networks is becoming an expert in managing, debugging, administering, and troubleshooting devices from different decades and networks that have to support an entire range of software versions. It can be frustrating, but it can also mean a very stable job keeping the government running.

Career impact for a Desktop Support Technician in working in government: significant. The need for IT professionals who can keep networks running or bring devices and networks up to speed on the latest technologies will only continue. The infrastructure of an IT network for a city government is just as important as a city’s roads, and desktop support technicians who work for governments can rely on a decent level of job stability and future prospects.

How to Increase Your Salary as a Desktop Support Technician

Maybe you’re a brand new desktop support technician, and you just landed your first job that’s paying you in the ballpark of $35,000 per year. Or maybe you’re applying for jobs and want that first job. If you’re trying to move your salary needle up to the $55,000 or $60,000 mark, you should know how to do that now.

The trick to increasing your salary as a desktop support technician is knowing what the averages in your immediate area are, then recognizing what training and certifications you need to thrive, and last, what industry you’re going to make your career in.

Ready to increase your salary? Start studying for the CompTIA A+ certification today on CBT Nuggets.