Soft Skills for Business Online Training

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UPDATED: April 8, 2020

Beginner

This Soft Skills training covers how to navigate the messy and complex interconnected world of relationships and business interactions. After finishing this workplace skills training, you'll be better equipped to interact with co-workers and maintain a respectful demeanor in difficult times.

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Quizzes
CyberVista® IT practice exams
Coaching
IT learner community

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What you'll learn

Writing clearly and efficiently
Presenting complicated topics simply
Deploying different problem solving tactics
Managing time effectively
Building teams and maintaining them
Managing conflicts with an eye for solutions and respect

FAQs

What are soft skills and why are they called soft?

The term 'soft skills' is loosely defined, but it describes non-technical and interpersonal attributes that tend to relate to how well one works with others. The most common soft skills include communication, teamwork, adaptability, and problem-solving, as well as the traits that comprise those skills. Soft skills are referred to as "soft" because they're hard to quantify or measure objectively. Soft skills require social finesse, emotional intelligence and self-awareness.

What makes soft skills valuable in business?

Soft skills are especially valuable in business or professional settings because the term 'soft skills' can refer to anything that improves interpersonal dynamics or enhances collaboration. Although many people like to imagine that the point of business is to get things done or be a robot of productivity, the reality is that improving relationships, boosting morale, fostering teamwork and adaptability is the key to long-term success, profitability and career outcomes.

How difficult is it to learn soft skills for business?

Some people find mastering soft skills very difficult – but don't make the mistake of assuming that you're either born with it or you're not. Soft skills can be learned, they can be practiced, and they can be perfected. And it has nothing to do with whether you're introverted or extroverted. Patience, self-awareness and a good course that walks you through the different approaches to practicing them makes learning soft skills easy.

Who should take this soft skills for business course?

If you interact with any other people at any point while you do your job, you should be planning on taking this soft skills course. It's clear to see why non-technical professionals like project managers, administrators and leaders should take a course on interacting better with others. But technical professionals who struggle to explain complicated topics or feel ignored or misunderstood can become much more effective in their interactions with this course.

What are the most valuable soft skills in business?

Obviously, many different soft skills apply to business, and it's hard to say which are most important. Interpersonal communication has to be high on the list, since bad communication is often the sole cause of professional failures and personal misunderstandings. If you work with many people, emotional intelligence is crucial to navigating the minefield that is other people's emotions. Adaptability is also crucial in a rapidly changing work environment.

Who is this for?

This soft skills training is designed for new IT professionals with 1 to 3 years of experience — or no experience at all. This course is valuable for new or aspiring IT professionals, experienced new IT professionals looking to validate foundational skills, and non-technical employees (end users).

What our learners say

This is the gold standard of video training. You always hear in grade school or college that the best teachers are the ones who are passionate in their field. The CBT Nuggets team are extremely passionate and get you motivated for the material.
Michael J. | IS&T Major Incident Manager
Practice exams help you have an overview of your readiness. If you have failed a couple questions in one area, you can go back and work on them.
Harold M. | Network Administrator
The more I put into learning, the more skills I’m going to have — and the better I’m going to be technically.
Knox Hutchinson | CBT Nuggets trainer since 2018

Study plan

Download the free Soft Skills for Business study plan to complete this course in about 8 hours.

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